Refund policy

Perishable goods / non-returnable items
Unfortunately, we cannot accept returns on perishable goods. Please get in touch if you have questions or concerns about your specific items. 

You can always contact us for any issue at store@graig.wales

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will let you know if you are eligible for a refund or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your refund, please contact us at store@graig.wales